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Mail FAQ
Help Part2: |
 |
Frequently asked
mail support questions:
Can I configure a BlackBerry to sync with my email
account?
How do I access
SyncML?
How do I access
CalDAV?
What is DKIM?
Do you support
IMAP email clients?
What mail service ports do you support?
What are your mail server IP addresses?
How do I setup a private instant messaging client?
Mail
FAQ Help Part1
Mail
FAQ Help Part3
Anti-Spam FAQ Help
|
Can
I configure a BlackBerry to sync with my email account? |
Yes, the easiest way to configure a BlackBerry to sync with
your email account is to first make sure unit has Internet access, then
configure for IMAP using your email account settings.
|
How do I access
SyncML? |
SyncML server mobile client
access use:
Note: To synchronize a PocketPC
with SyncML server you may need to install the client plug-in from
Funambol.
You can use
"atwisp.com" or substitute with your own domain name. You will need to login with username as
your full email address and provide password.
You can set resource types to Default Sync folders, aliases or custom
folders. Default Sync folders: Contacts, Events/Calendar, Journal, Notes,
Tasks, Mail. Select manual or scheduled synchronization.
Requirements:
Native or 3rd party SyncML client installed on mobile device
Mobile data (GSM, GPRS, EDGE, CDMA, HSDPA), Wi-fi or cable connection
Carrier-enabled Internet data access (cost depends on carrier and calling
plan).
Compatibility:
3 sets GroupWare data formats: Versit Objects, Funambol SIF(S4J)
2 E-mail data formats: OMA DS Email Data Object, Plain (Synthesis)
Funambol v3 and higher, automatic adjustment
Latest Funambol v6 compatible (mails and files synchronization)
Synthesis client compatible, Sony-Ericsson compatible
Nokia Symbian S60 native SyncML implementation
HP Wifi and GSM enabled PDA's with Funambol v6
Native support for synchronization with iPhone and Windows Mobile devices.
Growing list of other devices, services, applications
Features:
PUSH email/objects for BlackBerry-like experience
OMA DM (Data Management) for remote provisioning and backup
Automatic SSL certificate provisioning
Apple iSync support
Remote-wipe from WebMail if device is lost or stolen
Device barring passwords
|
How do I access CalDAV? |
CalDAV server PIM (personal information
manager) client
access use:
You will need to login with your username as
your full email address and provide password.
Some clients will not allow
the @ character in the username. In this case the @ should be replaced with
a % and the mail Server will automatically convert it.
Real time management turns open source email clients into powerful
and versatile PIM (personal information manager) applications allowing access to groupware folders.
Advanced Meeting Management: Using multiple calendar resources, an
assistant can easily plan events for the whole department. Resource
booking and meeting management will take a minute when you can see
upcoming events of the attendees at once. Server-side extension enables
shared calendars in spite of missing support in the client. With no direct
support for GroupWare required on client side, the list of applications is
rather long. Below are some of the most powerful and popular time
management applications, some of them combined with e-mail clients. If you
were looking for a good Outlook replacement, you don't have to search any
longer.
Tested confirmed working on the following products:
Mozilla
Lightning calendar extension for
Mozilla Thunderbird e-mail client.
Mozilla Sunbird, cross-platform calendaring application.

Novell Evolution, Linux e-mail client
Under development for future testing of compatible products:
SoGo Connector to synchronize contacts with Thunderbird address
book
KDE Kontacts, Linux PIM application
Apple iCal 3 OS X Leopard calendaring client
Macintosh calendar
Chandler Desktop, free cross-platform calendaring application
Microsoft Entourage, the Outlook for Apple
eMClient, free Windows email client with calendar
Long list of other calendaring applications, please contact support first
for confirmation if your product is compatible and been tested.
|
What is DKIM? |
DKIM is the newer enhanced version of Domain Keys, DKIM stands for
"Domain Keys Identified Mail". DKIM creates a domain-level authentication framework for email by using
public-key technology and DNS record to prove the source and content of a
message. The email authentication validation system will help protect you
from phishing scams; receive fewer fake e-mails claiming to be sent by
eBay and PayPal. Despite Domain Keys slowly giving grounds to DKIM, the
Domain Keys
old standard
is currently still in use by some large players in the Internet world.
You can find general information about
Domain Keys at
http://antispam.yahoo.com/domainkeys.
You can find general information about DKIM
at
http://dkim.org and the DKIM FAQs at
http://dkim.org/info/dkim-faq.html. For testing please visit
http://testing.dkim.org/.
DKIM keys are stored in a
subdomain called _domainkey, the format of the DNS TXT record is:
<Selector>._domainkey.<domainname>
Example:
dkim._domainKey.domain.com, where in this example dkim is the name of your private selector key.
There are different ways to
set up your DNS record depending on how strict you want the DKIM policy
for your domain to be.
DKIM Legend (you can use these signing policies with DKIM):
o=~ NEUTRAL or RELAXED (signature optional)
o=- STRONG (signature required, but not necessarily from my domain)
o=! EXCLUSIVE (signature required, and it must be from my domain) *
o=. NEVER (this site doesn't send mail)
o=^ USER (reserved for future use)
Example DNS data for policy
using DKIM:
(Testing and using NEUTRAL signing policy)
_policy._domainkey.domain.com. IN TXT 't=y; o=~;'
(Not testing and using STRONG signing policy)
_policy._domainkey.domain.com. IN TXT 'o=-;'
|
Do you support IMAP email clients? |
Yes we provide full support for IMAP4 email
clients.
|
What
mail service ports do you support? |
Alpha1TecLabs Bristol UK ISP Mail Service Ports
Mail Service |
Purpose |
Email Standard
TCP Ports |
TLS/SSL Secure Ports |
SMTP |
Send mail |
25, alternate
587 |
465 |
POP3 |
Receive mail |
110 |
995 |
IMAP4 |
Read mail |
143 |
993 |
Webmail |
Web mail |
80 |
443 |
SyncML |
Synchronization of
mailbox and PIM information for PDA's, Smartphone's |
8080 |
8443 |
CalDAV |
PIM (personal
information manager) Groupware calendaring applications |
8080 |
8443 |
Calendar |
Outlook GroupWare
Connector |
8080 |
8443 |
IM |
Instant Messaging -
XMPP Service - Chat Service |
5222, alternate 5269 |
5223 |
|
|
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|
What
are you mail server IP addresses? |
Primary
Mail Servers: |
alpha1sys3.alpha1teclabs.com |
IP
address: |
217.34.133.51
|
Secondary
Mail Servers: |
alpha1sys2.alpha1teclabs.com |
IP address: |
217.34.133.50
|
|
How
do I setup a private instant messaging client? |
Alpha1TecLabs Server's IM Server will accept
connections from any Jabber-enabled Clients. In order to use our private
secure instant messaging service you will need to install a Jabber-enabled
client. You can find a list of Jabber-enabled Clients at
http://www.jabber.org/user/clientlist.php. We recommend you use
Psi Jabber client which can be downloaded from the Psi website -
http://psi-im.org/. Once downloaded no installation is required
for Windows, you can simply just run the Psi executable. Although we
suggest you might want to move everything into C:\Program Files\Psi.
Psi instant messaging
client example account setup.
On the first run of Psi the Add
Account wizard starts:
Choose and enter your friendly name for the Default account name.
Do not check the Register new account box.

Press Add. The Account Properties dialog is displayed:
Note: your Jabber ID is your full email address and your password is
the same as was supplied with your email account.

Psi instant messaging client example connection setup.

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